At Pandcoutlets, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy on all items purchased through our website. Please review the following conditions to ensure a smooth return or exchange process:
You have 30 calendar days from the date of receiving your order to return or exchange the items. After this 30-day period, we will no longer accept returns or exchanges.
To be eligible for a return or exchange, the items must be unused, in the same condition that you received them, and in their original packaging. Items that show signs of wear or are damaged cannot be returned or exchanged.
To initiate a return or exchange, please follow these simple steps:
If you choose to return an item for a refund, we will credit the original payment method used for the purchase. Refunds will be issued once we have received and inspected the returned item. Please note that shipping costs are non-refundable.
If you wish to exchange an item for a different size or color, we will process the exchange once we receive the returned item. If the exchange item is of higher value, you will be required to pay the difference. If the item is of lesser value, the difference will be refunded to your original payment method.
Some items are non-returnable and cannot be refunded or exchanged. These include:
The cost of return shipping is the responsibility of the customer unless the item is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
If you received a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, including covering the return shipping costs for defective items.
If you have any questions or concerns about our return and refund policy, please feel free to contact our customer service team at [email protected]. We are here to help!